GuestCheck Australia Pty Ltd ACN 641 144 078 (GuestCheck, us or we) is committed to responsible privacy practices, and seeks to comply with its obligations under the Privacy Act 1988 (Cth) (Privacy Act).
What is personal information?
Some types of personal information are designated as 'sensitive information'. Sensitive information is subject to additional protection under the Privacy Act. For example, this can include information about a person's health.
Where applicable, we will rely on the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.
What types of personal information do we collect?
Types of personal information we may collect include:
Generally, we will not collect sensitive information about you. However, in certain circumstances, we may collect limited sensitive information, for example, if you suffer an injury whilst on our premises.
If you access our website we may also collect technical information such as your web browser type and browsing preferences, internet service provider, referring/exit pages, date/time stamps, IP address and time zone. As you browse our website, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.
How do we collect your personal information?
We collect personal information directly from you, including when you:
Where it is reasonable and practical to do so, we will only collect personal information about you from you directly and not from third parties.
In some circumstances, we may collect personal information about you:
We may also use the following technologies to collect technical information:
How do we use your personal information?
Generally, we use your personal information for purposes connected with our business operations.
Some specific purposes for which we may use your personal information include:
We may contact you regarding the above, including via electronic messaging such as SMS and email, by phone or in any other lawful manner.
We may also use your personal information for our service development purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.
To whom do we disclose your personal information?
We may disclose your personal information to third parties in connection with the purposes described above.
This may include disclosing your personal information to the following types of third parties:
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
How do we protect your personal information?
We will take reasonable precautions to protect the personal information we hold from misuse, loss, or unauthorised access, modification or disclosure. However:
Please notify us immediately if you become aware of any breach of security.
Third party websites
Our website may contain links to other websites operated by third parties. These websites are outside of our control and we make no representations or warranties in relation to their privacy practices. We recommend you review these websites' separate privacy policies.
Venues' privacy policies and practices
Venues and their owners and operators are independent of GuestCheck and may have privacy policies and practices which differ from ours. They are responsible for their own privacy policies and practices. Please contact Venues (or their owners or operators) directly for further information.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee for providing access in limited circumstances.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us.
How can you raise a question or complaint about privacy?
If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us in writing using the contact details below.
We will make inquiries and your complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.
If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.