Guest Management and Validation Solution

Introducing GuestCheck. Created to help your business prove it’s 100% COVID compliant, and designed to make doing so, simple, fast and secure – for you and your guests. Trusted by hundreds of Australian venues in aged care, sporting stadiums, government buildings, corporate offices, restaurants and cafes. Let us help your business relax alongside COVID restrictions.

Say welcome back with GuestCheck.

How Does GuestCheck Work?

GuestCheck Australia solution allows your guests to easily register within 5 seconds and your staff to instantly validate their check in.

Step One

Guest Sends an SMS With Your Venue Code

Place the GuestCheck poster on the wall or info card around your venue. Guests simply SMS your unique venue code to 0428 030 521


Give it a try now!
Text the code 312 to 0428 030 521 and complete a demo check-in.

Step Two

SMS Reply Has A Secure Check-In Link

Your guest simply clicks the link in the SMS response to register at your venue.

Step Three

Mandatory Data Collection

Based on your industry and location, we will ensure you are collecting all the required information to meet your regulatory compliance.

Step Four

Green Verification Screen

Your staff simply sight the green verification screen to confirm the guest has registered correctly. This screen will only be valid for 24 hours.


Register your venue today and get immediate access.

GuestCheck Australia Venue Registration

If you are the venue owner or authorised representative, please complete the form below and a member of our team will reach out within 24 hours.

Check In Solutions

Please see our COVID COMPLIANT options below.

Limited Non-Validated Plan

QR code check in service and manual data entry.

$100 Once-off

$100 Once-off


QR Code Check In

Manual entry of data by customer

No Validation of Phone Number

Limited to an average of 20 Check-Ins per day

No bespoke reporting

Get Started Now

*All plans are subject to our Fair Use Policy. Venues with high usage may be requested to move to a paid plan.

Express Validated Check in Plan

A guest validation plan designed to help your business prove it is compliant in a fast, easy, simple way. This best practice solution ensures the phone number you collect is 100% accurate.

Contact Us Today

$0.30c

per guest check in (exc. GST)

Rapid SMS Based Check-In

QR Code Based Check-In also available (with validation service)

Full Phone Number Validation

Quick, Easy and Accurate

Multi-Venue Reporting


PrivacyProtect: Indemnification of venue against privacy law breaches.

VenueProtect: Our Patent Pending Venue Outbreak protection service – ensure you don’t get shutdown!

Get Started Now

For high volume services (i.e Stadiums, Museums, Music Venues) please contact our sales team at sales@guestcheck.com.au to create a solution tailored to your needs.

All Plans Include

  • No risk to venue holding PII information of guest
  • Poster & place card templates – simply print and you’re ready to go
  • Daily email venue Check-In reports
  • Venue on-boarding and information pack
  • Exception process for those without mobile devices
  • Zero touch data reporting to Government once notified outbreak
  • Systems operated in country, by industry veterans who are Australian Citizens and hold Australian Government Security Clearances
  • Data stored in country utilising an Australian Government Certified Cloud Provider
  • Military grade encryption using Australian Government approved encryption algorithms

Why GuestCheck Australia

Validated

The GuestCheck solution validates phone data from your guests in a non-intrusive, secure method upon check-in.

Safe

Guests use their own device, meaning no touch points or potential for contamination.

Secure

All data encrypted at rest. Security controls audited and verified by 3rd party.

Fast

Web based application utilising SMS, avoiding the requirement for any application download.

Simple

Simple check-in process that is completely phone agnostic, including non smart phones.

Opportunity

Cost recovery model to counter costs associated with COVID-19 compliance and impacts.


GuestCheck Australia are here to help you get back to normal
Hear from our CEO below.


Venue Questions

How do I sign up?

Simply fill in our contact form and a member of our team will reach out within 24 hours to get you started. In most cased we can have you running the same day.

How do my guests check-in?

Once we have registered your venue we suggest you print and place the provided posters around your venue. For QR code plan, your guests will need to scan the QR code and enter their details in manually. For Express Check In plan they can simply sms a venue code to our number and it will automatically check them in.

What information do I need to collect?

Each state has their own requirements, for example Victoria requires the collection of the room and table number the guest is seated. As these requirements change we will adjust our system to comply.

Is this a paid service?

The QR Code Limited check in plan is not a validated guest capture tool. This service has a once-off charge of $100.

The COVID compliant express plan is a guest validation and management tool.

What venues does this apply to?

This applies to restaurants and cafes that offer table service to serve food. This includes standalone cafes and restaurants, restaurants and bistros within a pub, bar, registered and licensed club, RSL and community club or hotel, and fast food outlets, cafeterias and canteens.

Restrictions on other spaces in these venues – including public bars and gaming areas – will remain in place throughout June, as will restrictions on food courts. Closed areas within these venues cannot be calculated as part of the four square metre rule.

Venues with multiple divided spaces can have up to 20 patrons in each space as long as they comply with density requirements and there are controls in place for shared spaces, e.g. foyers and bathrooms. Tables should be spaced 1.5 metres apart.

What are the penalties for noncompliance?

Victoria Police can issue on the spot fines of up to $1,652 for individuals and up to $9,913 for businesses for:  

  • Refusing or failing to comply with the emergency directions;   
  • Refusing or failing to comply with a public health risk power direction   
  • Refusing or failing to comply with a direction by the Chief Health Officer to provide information.

Fines of up to $20,000 for individuals and $100,000 for businesses are possible through the court system.

How will you enforce this? Who will enforce it?

Directions will continue to be enforced through spot checks by Victoria Police and use of emergency powers by DHHS and Local Government Authorised Officers to ensure compliance with the directions of the Chief Health Officer.

As restrictions are eased, industry bodies, Victoria Police, Worksafe, DHHS and Local Government Authorised Officers will work together under both under the Directions and existing legislative and regulatory frameworks to boost education and remediation, in addition to driving enforcement and compliance with the Directions.

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444. Workers can raise concerns via Worksafe on 03 9641 1555. And employers can talk to their industry regulator or Peak body for specific industry related support.

A Coronavirus (COVID-19) Outbreak Joint Intelligence Unit has been established to support comprehensive preparedness and responses to outbreaks and identify and manage outbreak risks.

The Department of Health and Human Services and WorkSafe will co-ordinate intelligence and information on businesses that are non-compliant.

Guest Questions

How do I check in to a venue?

The venue will provide you either a QR code or a venue code, usually via a poster or writing on wall. You simply follow these instructions and your done! Easy, fast, secure.

How often do I need to check in?

Check in is required for every dining experience. As part of the governments compliance legislation, your table number must be recorded for each dining occasion.

What data is stored, who has access and where is it stored?

All data is encrypted in transit and and at rest. We collect your mobile phone number, venue name and a timestamp. The venue will not have access to this information, only the Government tracing team upon a request from Venue. All data is stored in Government grade infrastructure.

Can I remove my data from your system?

Data must be kept for 28 days or else the venue operator will no longer be legally compliant. After 28 days your data will no longer be held by GuestCheck Australia.

Technical Details

How secure is the information?

All information is encrypted at rest and in transit. Only the Government tracing team will have access to data upon request to venue.

Who is behind GuestCheck Australia?

Adrian Kinderis
Under Adrians leadership as Chief Executive Officer, Bombora Technologies created a strong reputation as the specialists in the development of high-volume, complex, transaction-based Internet systems.

Chris Wright
Chris is an executive manager, with proven experience leading all major facets of Information Technology and Product Management including Lean Product Management, Marketing, Engineering, Development, Operations and Information Security.

Jonathan Horne
Jonathan is the founder & CEO of a number of successful companies in the cyber security and domain name space. He is a veteran of the industry and thought leader with expert teams around the globe.


Contact Our Team

Our team are ready to answer any questions you have and get you started today.